How long will it take to get my order?
We manufacture each order exclusively on demand. Lead times vary from product to product and are expressed on each product's page. If you require your product by a certain day, please reach out to email@example.com and we will try our best to accommodate your request.
Do I need to pay custom taxes or import duties?
All of our products ship from Italy. If you reside outside of the EU you might have to pay custom taxes or import duties.
Do you ship internationally?
Yes! Furthermore, our products include complimentary worldwide shipping as well as carbon credits purchased to offset the CO2 emitted in the atmosphere during its manufacturing and its shipment.
What's a Carbon Credit?
A Carbon Credit is a certificate representing the offset of one tonne of carbon dioxide emitted in the atmosphere or the equivalent amount of a different greenhouse gas. When you purchase one of our products, we reinvest part of the money in verified, local projects to offset our carbon footprint and create positive environmental change. This carbon neutrality process is achieved in partnership with Cloverly.
What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or damaged merchandise, please contact us right away at firstname.lastname@example.org so we can make it right. Please make sure to provide extensive photo documentation of the damaged product and its packaging, as well as your order number.
In order to successfully claim a refund to the shipping courier, we need you to accurately document the state in which you received the merchandise. It is very important that you document with photos the packaging in its entirety to prove that it was properly packaged and the damage occurred because of the courier mishandling the package.
Do you accept bulk orders?
Bulk orders are to be reviewed on a case-by-case basis. Please reach out to email@example.com if you would like to place a bulk order.
About Materials & Usage
How long does a biodegradable material last?
Rest assured that 3D printed materials are long lasting. In order for the material to degrade and "break down", it will require specific industrial composting conditions. Our products will last more than a lifetime, but if dispersed in the environment they will not pollute for thousands of years.
Are these materials safe?
Yes, and more than that! Not only our materials are chemically inert, but some are also 100% biodegradable plant-based materials, meaning that they are inherently carbon-negative as they sequester the CO2 that the plants have absorbed from the atmosphere during their life cycle.
Can I keep your products outdoor?
Not recommended! Exposure to UV light will gradually damage every product at a structural level. Please keep indoor to prevent discoloration and to ensure that the product you purchased remains beautiful. Furthermore, some of our materials have a relatively low melting point, meaning that they may get malleable in hot areas or during summer time. Keep away from heat sources!
What kind of documentation do I get when I buy my product?
Each of our designs has a numbered label impressed on it. Additionally, with your purchase you will receive a paper documenting your purchase, your name and the date of the purchase. Optionally, it is also possible to request a NFT Certificate of Authenticity.
What's a NFT Certificate of Authenticity?
It is a digital Certificate of Authenticity, that cannot be deleted, destroyed, altered or forged. NFT stands for Non-Fungible Token and it works by linking your digital certificate to a unique token which lives on the blockchain. The blockchain is a decentralised network of computers distributed around the world. It works as a digital append-only ledger consisting of records, called blocks, that is used to record all kind of transactions. Your NFT Certificate of Authenticity represents explicit ownership of the original piece and since every token follows a standard it is immediately available to be viewed, bought or sold on a number of marketplaces, should you decide to sell the design you purchased. The main advantages of a NFT Certificate of Authenticity is the complete transparence of provenance of the object it represents and its incorruptible and irreproducible authenticity.
Is it possible to place a bespoke order?
Absolutely. We gladly offer bespoke services for those who value uniqueness in its most authentic form. You are most welcome to reach out at firstname.lastname@example.org to start discussing how we can bring your individual vision to life.